Privacy policy

This policy explains what personal information The Grange collects, why, and what your rights are. The Grange (Invermay Cottage, Grange, Keith, AB55 6SN) is the data controller.

What we collect

• Enquiry details you give us through the valuation, instruct, property-alert and contact forms — typically your name, email, phone number, the property or area you're interested in, and anything you write in a message.
• Basic technical data needed to serve the site (handled by our host) and privacy-friendly, cookieless visit statistics (see the cookie policy).

Why we use it, and our lawful basis

• To respond to your enquiry, arrange valuations or viewings, and send the property alerts you asked for — on the basis of your consent and our legitimate interest in running the agency.
• To measure which adverts and channels bring people to us — only with your consent (see cookies).

Who we share it with

We don't sell your data. We use a small number of trusted providers purely to operate the site:

• Fastmail — our email mailboxes.
• FormSubmit — receives your website form submissions and forwards them to us by email.
• Cloudflare — hosting and cookieless analytics.

How long we keep it

We keep enquiry information only as long as needed to help you and to meet our legal obligations, then delete it. [Confirm your retention period before launch.]

Your rights

You can ask to see, correct, or delete the information we hold about you, or withdraw consent at any time. Contact us at [email protected] or 01542 870749. You can also complain to the UK Information Commissioner's Office (ico.org.uk).